StayShare+ is built for travellers and hosts across very different countries and cultures — that only works if everyone belongs. This policy applies to all members, in every market we operate in, alongside any stricter local law.
1. Protected characteristics
No member may refuse, cancel, discourage, or impose different terms on another member based on: race, colour, ethnicity, national origin, religion, sex, gender identity, sexual orientation, marital or family status, pregnancy, disability, or age. Where local law protects additional characteristics, those apply too.
2. What we expect from hosts
- Judge booking requests on booking-relevant facts only — dates, occupancy, house rules — never on who the guest is.
- Apply the same rules, prices, and standards to every guest. A rule that exists only for certain guests is discrimination.
- Lawful exceptions exist (for example, a host sharing their own home may be permitted by local law to restrict who shares their private living space) — but they must be grounded in law, not preference.
3. What we expect from guests
Guests owe hosts the same respect: treat hosts, their neighbours, and their homes without harassment or prejudice, and honour house rules that are applied equally to everyone.
4. Accessibility
Hosts must describe their space accurately enough for guests with disabilities to judge whether it works for them, and may not refuse a guest because of a disability or an assistance animal, except where the accommodation genuinely cannot be made safe. We are progressively improving the Platform’s own accessibility and welcome reports of barriers.
5. Reporting and enforcement
If you experience or witness discrimination, report it via the Help Center or the report button on the listing or profile. Reports are reviewed by our trust team; confirmed violations lead to warnings, listing suspension, or permanent removal. Retaliation against a person who reports in good faith is itself a violation.