Every listing on StayShare+ shows one of four cancellation policies, chosen by the host and displayed before you book. Your refund depends only on that policy and on how far ahead of check-in day you cancel. The rules below are exactly what the Platform applies — the refund preview you see when cancelling in Trips uses the same calculation.
1. The four policies
| Policy | Full refund | Partial refund | No refund |
|---|---|---|---|
| Flexible | Cancel at least 1 day before check-in | — | Less than 1 day before check-in |
| Moderate | Cancel at least 5 days before check-in | — | Less than 5 days before check-in |
| Strict | Cancel at least 14 days before check-in | 50% if you cancel 7–13 days before check-in | Less than 7 days before check-in |
| Non-refundable | — | — | Any cancellation |
Refund percentages apply to the total you paid for the booking, in the currency you paid in.
2. How refunds are paid
- Back to your card: approved refunds are returned to your original payment method through Stripe. Once issued, banks typically post the refund within 5–10 business days.
- Or as travel credit: where offered, you can instead take the refund value as StayShare travel credit, applied automatically to your next booking. Credit is not cash and is non-transferable.
3. If your host cancels
A host cancellation always entitles you to a full refund, regardless of the listing’s policy. Our support team will also help you find an alternative stay. Repeated host cancellations lead to enforcement action against the host, up to removal from the Platform.
4. Extenuating circumstances
Serious events outside your control — such as government travel restrictions, a natural disaster at the destination, or the listing being materially misrepresented or uninhabitable on arrival — may qualify for a refund beyond the listing’s policy. Report the issue via the Help Center as soon as possible (for on-arrival issues, within 24 hours of check-in), with documentation. Each case is reviewed individually.
5. Modifications
Changing dates or guests is treated as a modification, not a cancellation, when the host’s calendar allows it — start from your trip page. If new dates cost more, you pay the difference; if less, the difference is refunded.