Trust & Safety
How StayShare protects guests and hosts before, during, and after every stay.
Learn more about Trust & SafetyVerified people
Hosts and guests can verify their identity, email, and phone so you know who you're dealing with.
Secure payments
Money is held securely and only released after check-in. Never pay or accept payment off-platform.
Stay on platform
Keep messages and payments on StayShare so you're always protected and disputes can be resolved.
Easy reporting
Report a listing, profile, review, or message in a couple of taps — our team reviews every report.
Host protection
Hosts can file a damage or incident claim against a booking, backed by photos and receipts.
Active moderation
Our trust team reviews reports and behavioural risk signals to keep bad actors off the platform.
How to report something
See the Report button wherever you find content that breaks our rules. Choose a reason, add optional detail, and submit — reports are confidential.
- On any listing page
- On a guest or host profile
- Under any review
- Inside a conversation
For hosts: protection & claims
If a guest damages your property, breaks house rules, or causes an incident, you can file a claim from your hosting dashboard within the claim window. Our team reviews the evidence and adjudicates.
File a claimFor guests: your protection
If your host cancels, you always get a full refund — and our team helps you rebook. If the place isn't as described, report it within 24 hours of check-in and we review every case.
Read the Guest Protection policyIn an emergency
If you or someone else is in immediate danger, contact your local emergency services first. Then report the incident to us.