How can we help you?

Browse listings, select your dates and guests, then click 'Reserve'. Some listings are Instant Book — confirmed immediately. Others require host approval within 24 hours.

Each listing has its own cancellation policy (Flexible, Moderate, or Strict). You can see the policy on the listing page before booking. Cancellation refunds depend on how far in advance you cancel.

Once your booking is confirmed, go to Messages to send your host a message. You can also message a host before booking to ask questions.

Contact your host immediately. If the issue isn't resolved, open a dispute in the Resolution Center within 24 hours of check-in. Our team will help mediate.

After your stay ends, go to Trips > your booking > Leave a Review. Reviews must be submitted within 14 days of checkout.

Go to Hosting > List New Property. Fill in your property details, upload photos, set pricing and availability, then submit for review. Our team approves listings within 24–48 hours.

Payouts are released 24 hours after guest check-in. Funds arrive in your connected bank account within 3–5 business days depending on your bank.

Go to Hosting > Calendar to block dates, set custom pricing, and manage your availability. You can sync with external calendars via iCal.

Go to Hosting > Bookings. Click on a pending request to view guest details, then Approve or Decline. You have 24 hours to respond before the request expires.

StayShare charges a 12% service fee on each booking, deducted from the payout. Guests pay a separate 12% service fee. You keep 88% of the nightly rate + cleaning fee.

We accept Visa, Mastercard, and American Express. Payments are processed securely through Stripe. We do not accept cash payments.

Common reasons include insufficient funds, incorrect card details, or bank fraud protection. Try a different card or contact your bank. If the issue persists, contact our support team.

Refunds are processed within 5–10 business days. The time depends on your bank or card issuer. You'll receive an email confirmation when the refund is initiated.

Yes. All payments are processed through Stripe, which is PCI-DSS Level 1 certified. We never store your full card details on our servers.

Prices are shown in your preferred currency but charged in USD. Currency conversion is handled by your card issuer at their current exchange rate.

We verify email addresses and phone numbers for all users. Hosts and guests can optionally submit government ID for full identity verification. Verified users show a badge on their profile.

Your safety is our priority. In an emergency, call local emergency services immediately. For non-emergency concerns, contact us through the Resolution Center or support form.

Click the Report button on any listing page. Select the reason (spam, inaccurate, inappropriate) and provide details. Our team reviews all reports within 24 hours.

All users must follow our Community Standards — no discrimination, no harassment, no fraudulent listings. Violations can result in account suspension or permanent ban.

We use fraud detection algorithms to flag suspicious activity. Payouts are only released after confirmed check-in. Never transfer money outside our platform.

Go to Account > Login & Security > Send Reset Link. We'll email you a secure link to set a new password. The link expires in 1 hour.

Go to Account > Data & Privacy > Request Deletion. Your account will be permanently deleted within 30 days. Active bookings must be resolved first.

For security reasons, email changes require verification. Contact our support team with your request and government ID for identity verification.

Go to Account > Data & Privacy > Download Your Data. You'll receive a JSON file with your profile, bookings, messages, and reviews.

Accounts are suspended for policy violations. You'll receive an email explaining the reason. Contact support to appeal the decision.