How can we help you?

Search for a destination, choose your dates and number of guests, open a listing and select Reserve. Listings marked Instant Book are confirmed straight away. For the others you send a request and the host has 24 hours to accept or decline it. You can follow every booking in My Trips.

Each listing has its own cancellation policy, chosen by the host. You'll find it on the listing page and again at checkout, before you pay. If you cancel, your refund follows that listing's policy and depends on how long before check-in you cancel. In My Trips you see the exact refund before you confirm a cancellation.

Open the listing and select Contact host to ask a question before you book. Once you have booked, your conversation with the host is in Messages.

Tell your host straight away in Messages — most problems are solved quickly. If it isn't resolved, open a case in the Resolution Center as soon as possible after check-in, with photos. Our team reviews every case and helps both sides reach a solution.

After checkout, go to My Trips, open the stay and select Leave a review. You have 10 days after checkout. Reviews stay hidden until both you and your host have written one, or until the 10 days are over.

Go to Hosting > Listings and add a new listing. Describe your place, upload photos, set your price and availability, then submit it. Our team reviews every new listing before it goes live, and you can follow its status in Hosting > Listings.

The Arche team sends your payout after the stay, by the payout method you chose (bank transfer, Whish, OMT, CliQ in Jordan, or Stripe). How long it then takes to arrive depends on that method and your bank. Each payout appears in your payout history once it has been sent.

Go to Hosting > Calendar to block dates, set prices for specific nights and manage your availability. You can also sync it with other calendars through iCal.

Go to Hosting > Reservations and open the pending request to see the guest's details, then accept or decline it. Please answer within 24 hours — requests that get no answer expire automatically.

There are none. Arche takes no commission: nothing is deducted from what your guest pays for the stay. Guests pay no Arche service fee either — the total shown at checkout is what they pay.

You pay online by debit or credit card when you book; the cards accepted are shown at checkout. There is no Arche service fee — the total shown at checkout is what you pay. Cash is not accepted, and you should never pay a host outside Arche.

Common reasons are insufficient funds, a mistyped card number, expiry date or security code, or your bank's fraud protection. Check the details, try another card or contact your bank. If it still fails, contact our support team.

When a refund is due under the listing's cancellation policy, it goes back to the card you paid with and you receive an email confirmation. It usually appears on your statement within 5–10 business days, depending on your bank or card issuer.

Yes. Card payments are handled by a PCI-DSS certified payment provider over an encrypted connection. Arche never stores your full card number.

You can view prices in your preferred currency as an estimate; you are charged in the listing's own currency, shown at checkout. Any conversion is made by your card issuer at its exchange rate.

Every account confirms its email address. Guests and hosts can also verify their phone number and submit a government ID in Account > Verification; our team reviews each ID. Completed verifications are shown on the person's profile.

In an emergency, call the local emergency services first. For anything else, contact us through the Resolution Center or the contact form and our team will follow up with you.

Select Report this listing on the listing page, choose a reason (for example an inaccurate listing, misleading photos, a scam or a safety concern) and add details. Our team reviews every report.

Everyone on Arche must follow our Community Standards: no discrimination, no harassment and no fraudulent listings. Breaking them can lead to suspension or a permanent ban.

Book and pay only on Arche. Your payment is made online by card, hosts are paid by the Arche team only after the stay, and suspicious listings or accounts you report are reviewed by our team. Never send money to a host outside Arche.

Go to Account > Login & security and select Send reset link, or use Forgot password on the sign-in page. We'll email you a secure link to choose a new password; it is valid for a limited time.

Go to Account > Data & privacy and choose to delete your account. It is deleted straight away and this cannot be undone. It isn't possible while you have an active or upcoming booking, as a guest or a host. Booking and payment records are kept without your personal details, for legal and accounting reasons.

Your sign-in email can't be changed in your account settings. Contact our support team; for your security, we first check that the request really comes from you.

Go to Account > Data & privacy and select Download your data. You'll get a JSON file with your profile, your bookings, the reviews you wrote and your notifications.

Accounts can be suspended for breaking our Terms or Community Standards. If you think this is a mistake, contact our support team to appeal.